Exchange Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. Refunds for purchases can only be provided in the situation that an alternate product is not a suitable replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

 

Bulk Order Returns

Orders of three or more pairs of shoes are considered to be a bulk order. Refunds for bulk orders are not covered by store policy. Items purchased in bulk orders can, however, be exchanged for store credit or for product of equal or lesser value. 

Exchanges or Store Credit Refunds (if applicable)

We replace items if they are defective, damaged, or the incorrect size.  If you need to exchange an item, send us an email at support@tomboytoes.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange / store credit.

If you are approved, we will work with you to determine whether you need the same product in a different size, a product of equal value in a better fitting size, or store credit to be used towards the purchase of a different pair of shoes of a different price.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.